Payment Policy

At Triluxsopic, we aim to provide a smooth, secure, and convenient payment process. This Payment Policy outlines the payment methods we accept, how we handle transactions, and your options for resolving payment-related issues.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay for fast and secure transactions.
  • Gift Cards: Triluxsopic Gift Cards can be redeemed for purchases online.

All payments must be made in U.S. Dollars (USD).

2. Secure Payment Processing

We take the security of your financial information seriously. To ensure safe transactions, we use:

  • SSL Encryption: Protects sensitive payment data during transmission.
  • Trusted Payment Gateways: All credit/debit card payments are processed securely through reliable third-party payment processors. Your financial details are not stored on our servers.

3. Payment Authorization and Billing

  • Authorization Holds: When you place an order, a temporary hold may be placed on your payment method to verify available funds. This hold is released once the transaction is finalized.
  • Billing: Your payment method will be charged at the time your order is processed and ready for shipping.

4. Payment Issues

If there is an issue with your payment, you will receive a notification via email. Common issues include:

  • Insufficient funds.
  • Incorrect payment details.
  • Authorization declines by your bank or card issuer.

To resolve these issues, please verify your payment information or contact your financial institution.

5. Refunds

  • Refunds for eligible returns will be processed back to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your financial institution.
  • If the payment was made using a gift card, the refunded amount will be credited back to the gift card.

6. Taxes and Fees

  • Applicable sales taxes will be calculated at checkout based on your shipping address.
  • International customers are responsible for any customs duties, taxes, or import fees applied by their local authorities.

7. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. If you do not receive this email within 24 hours, please contact us at info@triluxsopic.com.

8. Fraud Prevention

We take steps to detect and prevent fraudulent transactions. If your order is flagged for verification, our team may contact you for additional information to ensure the legitimacy of the purchase.

For any questions or concerns about our Shipping or Payment Policies, feel free to reach out to our customer service team:
Email: info@triluxsopic.com
Phone: (513) 932-6674

Thank you for choosing Triluxsopic for your gourmet needs!