Shipping Policy

At Triluxsopic, we are dedicated to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the details of how your orders are processed, shipped, and delivered.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email that includes the details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies.
  • Processing Time: Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). During high-demand periods, such as holidays or promotional sales, processing may take an additional 1–3 business days.
  • Cutoff Time: Orders placed before 12:00 PM EST will generally begin processing the same day. Orders placed after this time will be processed on the following business day.

2. Shipping Options and Delivery Times

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Delivered within 3–7 business days from the shipping date.
  • Expedited Shipping: Delivered within 2–3 business days for faster delivery.
  • Overnight Shipping: For urgent needs, this option guarantees delivery within 1 business day (if ordered before the cutoff time).

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances such as weather conditions or carrier delays.

3. Shipping Costs

Shipping costs are calculated based on:

  • The weight and dimensions of your order.
  • The destination address.
  • The selected shipping method.

We occasionally offer free shipping promotions for qualifying orders. The details of these offers will be clearly stated on our website or during checkout.

4. International Shipping

We currently ship to select international destinations. For international orders:

  • Delivery times may vary depending on customs processing in the destination country.
  • Customers are responsible for any customs duties, taxes, or import fees that may be applied by their local authorities.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your package on the carrier’s website.

6. Issues with Delivery

  • Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at info@triluxsopic.com. We will work with the carrier to resolve the issue promptly.
  • Damaged Orders: If your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged items, packaging, and shipping label. We will arrange a replacement or refund as needed.

7. Changes to Shipping Information

If you need to make changes to your shipping address or delivery instructions, please contact us immediately. Address changes can only be accommodated before the order is shipped.