Refund and Return Policy

Effective Date: January 6, 2025

Welcome to Triluxsopic! We are committed to providing you with premium food products and exceptional service. In the rare case that you are not satisfied with your purchase, we’ve outlined our refund and return policy to ensure a smooth resolution.

Contact Information:

1. Eligibility for Returns

  • Products Eligible for Return:
    Non-perishable items in their original, unopened packaging are eligible for return.
  • Products Not Eligible for Return:
    • Perishable goods, temperature-sensitive items, or items marked as “final sale.”
    • Products damaged due to improper handling after delivery.
  • Return Window:
    Returns must be initiated within 14 days of receiving your order.

2. Return Process

  • Step 1: Contact our customer service team at info@triluxsopic.com with the following details:
    • Order number
    • Item(s) you wish to return
    • Reason for the return
  • Step 2: Our team will review your request and provide return instructions, including the shipping address.
  • Step 3: Ship the item(s) back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
  • Step 4: Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refund Policy

  • Refund Approval:
    If your return is approved, the refund will be processed within 5-7 business days of receiving the returned item.
  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase.
  • Partial Refunds:
    Items that are not in their original condition or are returned outside the 14-day window may qualify for partial refunds at Triluxsopic’s discretion.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by contacting us at info@triluxsopic.com. Provide photos of the item(s) and packaging for a quicker resolution.

Resolution Options:

  • Replacement of the item(s)
  • Full refund, including shipping costs

5. Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, orders may already be processed and cannot be canceled.
  • Contact our support team promptly for assistance.

6. Exchange Policy

At this time, we do not offer direct exchanges. You may return an item (if eligible) and place a new order for the desired product.

7. Non-Refundable Shipping Fees

Original shipping costs are non-refundable unless the return is due to an error on our part.

Contact Us

If you have questions about this policy or need assistance with a return or refund, our customer service team is here to help:

Thank you for shopping at Triluxsopic!
We value your satisfaction and are dedicated to resolving any concerns promptly.