Refund and Return Policy of Triluxsopic
Effective Date: March 20, 2025
At Triluxsopic, we are dedicated to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following Refund and Return Policy for a smooth and easy return process.
1. Return Eligibility
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: To be eligible for a return, the items must be unused, unopened, and in their original packaging with all tags and labels intact.
2. Non-Returnable Items
Certain products are not eligible for return or exchange, including:
- Customized or personalized items.
- Perishable goods or products that have a limited shelf life.
- Final sale items or products marked as non-returnable.
3. How to Initiate a Return
To return an item, please follow these steps:
- Contact Us: Email us at info@triluxsopic.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will provide you with return instructions and a return authorization number.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to ensure the safe return of your items.
4. Refund Process
- Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to the original payment method.
- Refund Timeframe: Refunds are processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify Us Promptly: Please contact us within 7 days of receiving your order and provide photos of the damaged or defective product and packaging.
- Resolution: We will offer a replacement or refund for any damaged or defective products.
7. Gift Returns
If you received a product as a gift and wish to return it, please contact us with the order details, and we will assist you in processing the return or exchange.
8. Exceptions
Some items may have specific return conditions that differ from this general policy. These exceptions will be clearly stated on the product page or during the checkout process.
9. Contact Information
For any questions or assistance with your return or refund, please contact us:
- Email: info@triluxsopic.com
- Phone: (513) 932-6674
- Address: 955 Balsam Wood Ln, Lebanon, Ohio, United States
Thank you for choosing Triluxsopic! We are committed to providing premium products and ensuring your satisfaction with every purchase.